Find answers to the most frequently asked questions below. If you can't find what you're looking for, don't hesitate to contact us.
Our products
Analysis levels, content and differences
We offer 4 levels: the free Mini-Portrait (5 sections, ~6 pages), Essential (8 chapters, ~40 pages), In-Depth (12 chapters, ~100 pages) and Comprehensive (20 chapters, ~200 pages). Each level adds additional layers of interpretation.
Essential covers the fundamentals: chart architecture, personal planets, dominants and major aspects. In-Depth adds transpersonal planets, axes and houses, minor aspects, cycles and transits, plus a personalised synthesis.
Comprehensive is our most complete analysis: it includes everything in In-Depth plus major asteroids, fictional points, thematic Basin analysis and our V8 Semantic Networks that map connections between all elements of your chart.
Cognitive adaptation is our exclusive technology. From your natal chart, we determine your dominant psychological profile (analytical, intuitive, contemplative, etc.) and adapt the writing style to your way of thinking. A chart for an analytical profile will be structured differently from one for an intuitive profile.
Order and payment
Delivery times and security
The Mini-Portrait is generated in under 10 minutes. Essential also arrives in under 10 minutes. In-Depth and Comprehensive may take up to 45 minutes depending on complexity. You receive an email as soon as your chart is ready.
Yes, we offer a 14-day satisfaction guarantee. If you are not satisfied with your chart, contact us and we will issue a full refund, no questions asked.
Absolutely. All payments are processed by Stripe, the world leader in online payments. Your bank details never pass through our servers. The connection is encrypted with SSL 256-bit.
Yes! Simply enter the birth data of the person you wish to gift the chart to. The chart will be generated and accessible from your account. You can then share it in PDF or Word format.
Personal data
Privacy, GDPR and deletion
Absolutely. Your personal data is encrypted and never shared with third parties. We only use your birth information to calculate your natal chart.
Yes, in accordance with the GDPR, you can request full deletion of your data at any time. Contact us at [email protected] and we will process it within 72 hours.
No. Your charts are strictly private and accessible only from your account. No one else can access them, unless you choose to share them yourself via PDF/Word export.
Technical questions
Birth time, precision and AI
Birth time is important for calculating the Ascendant and houses. If you don't know it, we can use noon as an approximation, but some interpretations will be less precise. We recommend checking your birth certificate or contacting the hospital.
We use Swiss Ephemeris, the world reference for astronomical calculations. Precision is at the arc-second level. It is the same engine used by professional astrology software.
Yes, our interpretations are generated by an advanced AI system, informed by decades of traditional astrological literature. Every chart is unique and adapted to your sky chart. The astronomical calculations themselves are purely mathematical and verifiable.